Return and Refund Policy
Last updated: 1 May, 2025
At goworld360.com, we aim to deliver a smooth and reliable booking experience. We understand that travel plans may change, and this policy explains when refunds are available, how to request them, and the conditions that apply.
Scope
- Eligibility for cancellations and refunds
- Documentation requirements and timelines
- Refund methods and processing times
- Non-refundable charges and administrative fees
Note: Refund eligibility depends on the type of service booked, provider-specific policies (e.g., airlines, hotels, transportation), and the timing of your request.
1. Definitions
- Company: goworld360.com (“we”, “our”, “us”)
- Service: Any travel-related booking or reservation made through our platform
- Order: A confirmed booking placed via our website
- You: The customer using our services
- Website: https://www.goworld360.com
2. Refund Eligibility
You may qualify for a refund if:
- The booking was made directly with goworld360.com.
- The cancellation request complies with the relevant provider’s policy.
- You provide valid supporting documents, including:
- Booking confirmation
- Proof of payment
- Relevant communication or justification
- Refunds are credited to the original payment method unless agreed otherwise.
Important: Some bookings are strictly non-refundable. Cancellations made after the allowed period or in violation of provider rules may result in partial or no refund. Administrative fees may also apply.
3. Requesting a Refund
- Review Provider Terms: Carefully check the cancellation and refund policies of the airline, hotel, or other service providers.
- Prepare Documentation: Provide booking confirmation, proof of payment, email communication, and any required supporting documents (e.g., medical certificates).
- State Your Reason: Clearly explain the reason for cancellation.
- Submit Within Deadlines: Ensure your request is made before the provider’s cut-off date.
- Contact Support if Needed: If issues arise, escalate the request through our support team.
4. Processing Times
Refund processing times vary depending on the provider. goworld360.com will assist with the process but is not responsible for delays or denials caused by third parties.
Typical processing times:
- Credit/Debit Card: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Timeline depends on the bank
Special Cases
Refunds may be considered under exceptional circumstances, such as:
- Medical emergencies
- Bereavement
- Natural disasters or government-imposed travel restrictions
5. Policy Updates
We may revise this policy from time to time without prior notice. The latest version will always be published on goworld360.com. Continued use of our services constitutes acceptance of any changes.
6. Contact Us
If you have any questions or need assistance regarding refunds, please contact us:
Email: info@goworld360.com
Phone: +1 (800) 233 8084
Our team at goworld360.com is committed to providing fair, transparent, and hassle-free service.