Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

Thank you for choosing goworld360.com. We understand that travel plans can change, and this policy explains the terms and conditions regarding cancellations and refunds.

1. Overview

Our cancellation policy is designed to balance flexibility for our customers with the rules of our service providers (airlines, hotels, car rental companies, and tour operators). Please review these terms carefully before making a booking.

2. Free Cancellation Window

You may cancel your booking within 24 hours of purchase for a full refund, provided the cancellation is made at least 7 days before your scheduled departure or check-in.

To request a cancellation, please contact us via:

Email: info@goworld360.com

Phone: +1 (800) 233 8084

3. Refunds

Once approved, refunds will be issued to the original payment method within 14 business days. No additional processing fees are charged by us, though your bank or provider may have their own timelines.

4. General Terms

• All cancellations must be submitted in writing (email or official channel).
• Charges may apply based on:
  • Type of service booked (flight, hotel, etc.)
  • Provider’s cancellation policy
  • Time of cancellation

5. Airline Tickets

• Most tickets are non-refundable and non-transferable.
• Changes (if allowed) may incur airline fees.
• No refunds for:
  • No-shows
  • Partially used tickets

6. Hotel Bookings

• Policies depend on the hotel, room type, and rate plan.
• Flexible bookings may allow free cancellation up to 24–72 hours before check-in.
• Special/discounted rates are usually non-refundable.

7. Tours & Activities

• Cancellations made 30+ days before the tour/activity may be eligible for full or partial refunds.
• Cancellations within 15 days are non-refundable.
• No refunds for no-shows.

8. Exceptional Circumstances

Refunds may be considered in the following cases (subject to provider approval):

• Medical emergencies (with proof)
• Bereavement in the family (with documentation)

9. Cancellation & Refund Process

1. Notification: Contact us as early as possible to minimize charges.
2. Fees: Based on provider rules, service type, and timing.
3. Eligibility: Refunds are subject to provider policies.
4. Payment Method: Processing times may vary by bank/payment provider.
5. Documentation: You may be asked for proof of payment, booking ID, or valid ID.
6. Communication: Always use our official channels.
7. Escalation: Denied refunds may be disputed directly with the provider.
8. Tracking: Some providers offer online refund status updates.
9. Partial Refunds: Possible for unused services, where allowed.
10. Non-Refundable Fees: Certain charges cannot be refunded.
11. Special Waivers: In emergencies, some providers may waive fees at their discretion.
12. Delays: High demand or verification issues may delay processing.

10. Airline-Specific Rules

Cancellation terms may vary by:

• Fare type
• Destination
• Travel class
• Special promotions

11. Policy Updates

goworld360.com reserves the right to update this policy at any time without prior notice. Please check this page periodically for the latest version.

12. Need Help?

Our support team is available 24/7 for assistance with cancellations and refunds.

Email: info@goworld360.com

Phone: +1 (800) 233 8084